IT Help Desk Services
Remote support for urgent tech problems
When something breaks, a remote technician fixes it. Unlimited support from $39 a month for one device, or pay for a single fix. Delivered by TechSoup with Bask.
What we fix
A one-time fix, on-call support, or ongoing virus protection and backup maintenance. Across the systems your organization runs on.
What we provide
Peace of mind, and no unexpected expenses.
Proactive maintenance
The best way to avoid technology problems is to fix them before they start, so subscriptions include virus protection, secure cloud storage, regular updates and tune-ups, and security patches.
This includes optional access to the Nanoheal monitoring service, which provides 24/7 monitoring with self-healing for your device and real-time alerts with recommended actions.
Unlimited support
On a monthly subscription you pay the same amount no matter how often you need support. No unexpected fees and no surprises, which makes the year easier to budget for.
One year of unlimited support
for one device
Billed monthly
Admin fee
$39 / month
What's included
- Unlimited requests, no per-incident fees
- Virus protection, backups and patching
- Optional Nanoheal 24/7 monitoring
- Response within two business days
Billed once
Admin fee
$468$384 / year
What's included
- Unlimited requests, no per-incident fees
- Virus protection, backups and patching
- Optional Nanoheal 24/7 monitoring
- Response within two business days
- Two months of support in the price
Admin fees are set by TechSoup and are not refundable. TechSoup Plus members pay less on some offers. Compare membership options.
Every Help Desk offer includes
Rapid response
We respond quickly so you can get back to your mission, whether you have a queue of frustrated visitors, cannot reach your order system, or cannot log in to email.
Extended hours
Problems rarely happen at convenient times, so support runs outside normal business hours and your issues get fixed whenever they strike.
Our technicians
We work with remote support technicians who have delivered urgent and ongoing technical support to nonprofits of every type.
We know nonprofits
We are a nonprofit too, so when you request help you are connected with a technician who has proven nonprofit experience.
Still not sure which is right for you?
Tell us what is going wrong and we will point you at the offer that fits.
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