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Microsoft Cloud Customer Support

Dedicated support for TechSoup's Cloud subscribers.

Exclusive Events and Webinars

Nonprofits' Adoption Journey with Microsoft

Nonprofits' Adoption Journey with Microsoft

Join us as nonprofits share their insights as they migrated from their previous technological environment to Microsoft’s cloud environment.

April 20, 2023
AI for Non-profits

AI for Non-profits

Join us as we discuss how you can use ChatGPT to support your mission. We will also share how TechSoup uses ChatGPT to enhance our outreach, engagement, and impact.

May 18, 2023

Support Topics

Help with Activation
Setting Up Your Microsoft 365 Account
Add, activate, edit, or delete users

Check out this PDF to learn how to

  • Add users and activate licenses
  • Edit users
  • Delete users

How to set up your Microsoft 365 account (PDF)

Installing and Accessing Office Desktop Applications

Check out this PDF to learn how to

  • Install Office Desktop Applications
  • Access Office Web-Based Applications

How to set up your Microsoft 365 account (PDF)

Accessing Your Subscription Information

Check out this PDF to learn how to find information such as subscription renewal term date, activation date, and payment information.

How to find your Microsoft subscription information (PDF)

Adding Payment Information

Learn how to add payment information to your TechSoup Cloud Manager account.

How to Add Payment Information to TechSoup Cloud Manager (PDF)

Get Help Choosing the Right Solutions
Navigating Your Solution Options

Learn how to choose the right Microsoft cloud solutions for your organization with these expert tips.

How to Choose the Right Microsoft 365 and Office 365 for Your Nonprofit (TechSoup Blog)

Use TechSoup's Product Recommendation Tool

Get a clearer idea of what your organization needs with our free tool.

Find the right Microsoft licenses for your organization (web page)

Help with Adoption
Getting the Most out of Your Microsoft Solutions
Learn How to Get More out of Your Microsoft Tools
Find training courses to learn how to use and get more out of your Microsoft tools with TechSoup Courses.
Best Practices, by Microsoft

Get helpful guidance for moving to Microsoft cloud solutions.

Microsoft 365 Adoption Best Practice, from Microsoft (PDF)

Solution Discovery Tools, by Microsoft

Discover Microsoft 365 product and scenario solutions with this self-guided tool. It includes guidance on remote productivity and holding meetings using Microsoft Teams.

Self-service guide based on usage or product scenario (Microsoft web page)

Usage Reports and Meeting Utilization Requirements
Microsoft's Utilization Requirements and Usage Reports

Microsoft requires 85 percent of assigned donated licenses to be actively used. Learn about these utilization requirements and find your usage reports in the Microsoft Admin Center.

Usage Reporting and Utilization Requirement Policy (PDF)

Meeting Your Utilization Requirements

Learn how to meet the utilization requirements for donated licenses with tips from TechSoup experts.

Utilization Requirements for Donated Microsoft Cloud Licenses (TechSoup Blog)

Tips and Tricks for Microsoft Tools
Count Unique Items in Excel PivotTables
Make Better Presentations in PowerPoint Using Design Ideas
Change Your Default Save Location to OneDrive
Schedule a Zoom Meeting Directly in Outlook
Use the Geography Feature in Microsoft Excel
Delay or Schedule Emails in Outlook
Protect Word Documents and Excel Spreadsheets Before Sharing Them
Create a Survey Using Microsoft Forms
Use Microsoft 365 to Schedule Food Pickup Appointments

Get Expert Support

One of TechSoup’s Microsoft cloud experts will reach out to you.